Privacy Policy

PRIVACY AND COOKIE POLICY

Last updated 23/01/25.

This privacy policy for Harley Beauty Wax UK LTD describes how and why we might collect, store, use, and/or share your information when you use our services, such as when you visit our website, contact us and order with us.

1. WHAT INFORMATION DO WE COLLECT?

We do not collect sensitive information, and we do not knowingly collect information from individuals under 18 years old. The information we collect includes:

• Identity data: First name, last name, marital status, date of birth, gender, and images.
• Contact data: Postal and billing addresses, email addresses, and telephone numbers.
• Transaction data: Details about services you have purchased from us.
• Financial data: Bank account and payment card details.
• Technical data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology used to access our website.
• Profile data: Purchases or orders made by you, your interests, preferences (including details about personal likes and dislikes identified during your visits), feedback, and survey responses.
• Marketing data: Your preferences in receiving marketing from us.

In all cases, we collect only the minimum required data necessary to conduct our business in compliance with legal requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our services, communicate with you, arrange payment for services, ensure security and fraud prevention, and comply with legal obligations. We may also process your information for other purposes with your explicit consent.

Automatically collected technical data may be used to analyze website usage and evaluate marketing campaigns. This data is not used to build personal profiles.

3. HOW DO THIRD PARTIES PROCESS YOUR INFORMATION?

We work with third-party service providers who process your information on our behalf to support our business activities. These include:

• Data analytics services: Google Analytics collects data to help us understand how visitors use our website. If you are logged into a Google account, this data may be associated with your identity details stored by Google. For more information, see Google’s Privacy Policy.
• Payment processors: Securely process payments on our behalf.

All third parties are bound by contracts to safeguard your information and only process it as instructed by us.

4. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

Under the UK GDPR, we process your information based on the following legal bases:

• Consent: When you have explicitly agreed to specific data uses. You can withdraw your consent at any time by contacting us.
• Performance of a contract: When processing is necessary to fulfill our contractual obligations to you.
• Legitimate interests: When processing is essential to our legitimate business interests, provided these do not override your rights.
• Legal obligations: When processing is required for compliance with applicable laws.
• Vital interests: When processing is necessary to protect someone’s vital interests.

5. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us. These include:

• Data analytics services
• Payment processors

We do not sell your data or share it with third parties for direct marketing purposes without your consent.

Additionally, we may share your information in the following scenarios:

• Business transfers: During negotiations or in connection with a merger, sale of company assets, or acquisition.
• Legal requirements: To comply with applicable laws, enforce our terms, or protect our rights.

6. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We use cookies and similar tracking technologies to improve your experience on our website. These include:

• Google Analytics cookies: To collect data on how visitors use our website.
• Cookie consent cookie: To store your acceptance of cookies.

Before setting non-essential cookies, we will obtain your explicit consent through a cookie banner. You can manage or revoke your consent at any time through your browser settings.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Specific retention periods include:

• Transaction records: Kept for up to 7 years to comply with tax and accounting regulations.
• Marketing data: Retained until you opt out.

Once the retention period expires, we securely delete or anonymise your information.

8. IS THE INFORMATION ACCURATE AND UP TO DATE?

To ensure accuracy, please notify us of any changes to your information. You can contact us using the details provided below.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement appropriate technical and organizational measures to safeguard your data. However, no method of electronic transmission or storage is completely secure. Accessing our services is at your own risk, and you should only use them in a secure environment.

10. BREACH NOTIFICATION

In the event of a data breach, we will notify affected individuals and the Information Commissioner’s Office (ICO) within 72 hours, as required by UK GDPR.

11. WHAT ARE YOUR PRIVACY RIGHTS?

Under UK GDPR, you have the right to:

• Request access to your data
• Request correction or deletion of your data
• Restrict processing
• Object to processing
• Data portability

You may also lodge a complaint with the ICO (https://ico.org.uk/make-a-complaint/).

12. INTERNATIONAL DATA TRANSFERS

If we transfer your personal information outside the UK/EEA (e.g., to Google Analytics servers), we will implement appropriate safeguards, such as Standard Contractual Clauses (SCCs), to ensure compliance with UK GDPR.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

For questions or concerns about this policy, contact our Data Protection Officer (DPO):

Susannah Hewitt

Harley Beauty Wax UK LTD ,

4 Church Road, Fitzhead, Taunton, Somerset TA4 3JU, UK
T: +44 1984 623 209

 info@harleywaxing.co.uk